Don’t buy
a new machine
yet.
We repair the same equipment we sell, in your home, where the machine already is. Tell us what it’s doing, or call the shop, and Nick will get back to you with the next step.
- In-home repair across Vancouver Island
- Local shop in Parksville
- Repair-or-replace advice before you spend money
What’s your machine doing?
You don’t need a part name. Tell us what you see, hear, or feel, and where you are.
What a visit would cost you
A visit is $100 an hour, one-hour minimum. Travel is free for the first 5 km from the shop. Past that, it’s $1 a kilometre, there and back. Pick your machine and town for an estimate.
We cover all of Vancouver Island. Travel is the only part of the price that grows with distance, and the estimate above shows it for your town.
One thing we tell everyone up front: past 4 years old, parts may no longer be available for your machine. Past 8, it’s usually not worth fixing. If that’s your machine, you’ll hear it from us before you spend anything.
Goes straight to Nick. He calls or emails back, usually the same day, Monday to Thursday. Privacy
What happens next.
- You send the form or call.
The machine, what it’s doing, your town.
- Nick calls or emails back.
Usually the same day, Monday to Thursday, to talk it through.
- You get a straight answer.
Worth a visit, we book it. Not worth it, we say so.
A few more answers.
My machine is old. Is it still worth asking?
Ask. Past 4 years parts get uncertain, and past 8 it’s usually not worth fixing. You’ll hear that from us on the phone, and the conversation costs nothing either way.
Can you fix a slipping or hesitating belt?
Usually, yes. Drive belts are one of our most common repairs. Tell us the machine and what it does under load, and we’ll tell you what that usually means.
My treadmill won’t run. Can that be fixed?
Often, yes. The motor controller, the board that runs a treadmill’s motor, is one of our most common repairs. You don’t need to know which part has failed. Describe what the treadmill does and we’ll narrow it down.
The resistance on my bike won’t change. Can that be fixed?
Often, yes. Resistance motors set the tension on recumbent and upright bikes, and they’re one of our most common repairs. Describe what the bike does when you change the level and we’ll narrow it down.
A cable is fraying or a pulley grinds. Worth a call?
Yes. Cables are one of our most common repairs. This is the repair that saves a machine from the curb.
The console is dead or erratic. Can that be fixed?
Sometimes it’s a board, sometimes a connection, sometimes it’s the machine telling you something else. Describe exactly what it does and we’ll narrow it down before anyone books anything. Some consoles can’t be serviced and need a replacement part; we’ll tell you the cost of that before you decide.
Two recent jobs.
The bike had stopped working. We worked out the fault on the phone, ordered the parts, and fitted them on site. The old parts went for recycling at no charge.
A dead console. We tried to repair it on site and found it wasn’t serviceable; a replacement would have to be ordered. Given the bike’s age and the cost of the part, the customer chose a new bike.
That was the right call, and it’s the kind of answer you’ll get from us when it’s true.
Some problems are easier out loud.
Call, fill out the form, or bring a photo of the machine to the shop at 164 Alberni Highway, Unit 105, Parksville.
